RETURN & REFUND POLICY

Effective Date: May 4, 2024
Last Updated: July 5, 2026

At T-Minus Collectibles, we take pride in offering authentic collectibles and carefully fulfilling every order. Due to the collectible nature of many of our products, please review this policy before placing your order.

By completing a purchase, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Unless otherwise required by applicable law or expressly stated in this policy, all sales are final.

Because many of the products we sell are collectible, limited-production, or sealed items whose value depends on their condition and authenticity, we generally do not accept returns, exchanges, or refunds once an order has been delivered.

This policy helps protect customers and our business from product tampering, resealing, alteration, fraud, and other circumstances that make it impossible to verify a returned item's authenticity or condition.

Non-Returnable Items

The following products are not eligible for return or exchange after delivery, except in cases where they arrive damaged, defective, or we made an error when fulfilling your order:

Sealed trading card products

Opened trading card products

Individual trading cards

Graded trading cards

3D printed products

Sticker products

Clearance or final sale items

Any product identified as non-returnable at the time of purchase

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled.

Please review your order carefully, including your shipping address, before completing your purchase.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is provided and the order has already shipped, T-Minus Collectibles is not responsible for packages delivered to the address provided by the customer.

If a package is returned to us by the shipping carrier, we may contact you to arrange reshipment. Additional shipping charges may apply.

Damaged, Defective, or Incorrect Items

If your order arrives damaged during shipping, contains a defective product, or you receive the wrong item, please contact us within 7 calendar days of the delivery date.

To help us investigate the issue, please include:

Your order number

A description of the issue

Clear photographs of the product

Clear photographs of the original packaging

Photographs of any visible shipping damage, when applicable

Each claim is reviewed individually.

Depending on the circumstances, we may provide one of the following remedies:

Replacement product

Store credit

Partial refund

Full refund

We reserve the right to request additional information before making a determination.

Manufacturer & Packaging Variations

Many collectible products are manufactured by third parties.

Minor cosmetic imperfections to factory packaging, shrink wrap, boxes, or printed materials may occur during manufacturing, shipping, or importation and do not necessarily qualify as damage or defects.

Likewise, minor cosmetic variations inherent to 3D printed products, including visible layer lines or slight color variations, are considered normal and are not considered manufacturing defects.

Missing or Lost Packages

If tracking indicates that your package has been delivered but you cannot locate it:

Verify the shipping address on your order.

Check around your delivery location and with household members or neighbors.

Contact the shipping carrier to begin a delivery investigation.

If you still need assistance, please contact us. We will make reasonable efforts to assist with the carrier's investigation; however, we cannot guarantee reimbursement for packages marked as successfully delivered by the carrier.

Shipping Delays

Delivery dates provided by shipping carriers are estimates only.

T-Minus Collectibles is not responsible for delays caused by shipping carriers, weather events, customs processing, natural disasters, or other circumstances beyond our reasonable control.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow 5–7 business days after the refund is issued for your financial institution to process and post the transaction.

Original shipping charges are generally non-refundable unless the refund is the result of our error or otherwise required by applicable law.

Fraud Prevention

To protect our customers and the integrity of collectible products, T-Minus Collectibles reserves the right to deny refund or replacement requests that are determined to be fraudulent, abusive, or inconsistent with this policy.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates become effective immediately upon posting on this page. The "Last Updated" date above indicates when this policy was most recently revised.

Your continued use of our website and placement of future orders constitutes acceptance of the revised policy.